Here at General Kinematics, we’ve worked hard to make sure that our vibratory equipment is not only extremely reliable but that it also requires minimal maintenance over the course of its lifespan. What’s more, we pride ourselves on providing our customers with energy efficient equipment that helps integrate sustainable practices into your business.
Of course, before all those amazing things can happen, General Kinematics’ equipment has to be shipped to your location. If you’re curious to know more about our process for getting your machines from our factory to your site, then read on to learn more about the process.
What’s the Process?
Our documented ISO process enables us to provide the best quality machines on the market. This documentation process also applies to the shipping of our equipment.
Once you’ve ordered your piece of large machinery, General Kinematics’ engineering team designs your unit to fit your exact specifications. A proof of these specs is sent to you for approval. Then, once you’ve signed off on those drawings, our talented manufacturing team gets to work.
After your equipment has been constructed, we put it through a rigorous 20-hour testing process before your machine is prepared for shipping. This quality testing ensures your equipment is ready to work for you.
How Does Your Equipment Arrive at Your Doorstep?
Whether you’ve ordered a small “Two-Way Feeder” for your foundry or a large 40 foot “finger screen” for your recycling facility, General Kinematics takes the utmost care in the delivery of your unit.
Many large machines have been specifically engineered to break down and fit into shipping containers for your benefit This extra touch of efficiency helps to save on shipping costs and avoid potential damage that might arise from trying to ship the equipment in one solid piece.
If needed, one of our field service professionals will happily come to your facility once the equipment has arrived and test performance before handing over the proverbial keys.
Our Service and Quality Sets General Kinematics Apart
With several decades of combined experience, General Kinematics’ field service team is fully equipped to handle the setup, training, and maintenance of your new machine. We might be sending your equipment around the world, but one of our technicians is always nearby.
When you need onsite help, we have technicians who can get to your location within 24 hours. For immediate assistance over the phone, you can also rely on one of our highly skilled customer service technicians.
We’re ready and waiting 24 hours a day, seven days a week, and 365 days a year. It doesn’t matter what timezone you’re in; when you’re working, we’re working. If you’d like to learn more about how our shipping methods and field service team can cater to your needs, contact us today!
